The Royal Gorge Route has a no refund policy.
Virtually all of our guests understand that together, we engage in a common social contract: we provide a journey and dining experience aboard our train through the Royal Gorge. In exchange, guests pay for their ride aboard the train and the food, beverages and other special packages they order. Unfortunately, the pandemic has created a new phenomenon – guests who have no intention of paying are purchasing and enjoying hospitality, travel and restaurant experiences across the U.S., then, they are reversing charges and scamming businesses.
Please don’t purchase a ticket with this intention. Remember, really good people are working hard to provide a wonderful trip and dining experience for you. We promise to do our best and thank you in advance for being a gracious guest.
We look forward to celebrating the holidays with you aboard the Santa Express Train!
For same day booking please call the reservations department at 719-276-4000
Please note that we seat in parties of 4. In the tradition of railroad fine dining, parties of 2 will most likely be seated across from another couple. Most of our guests enjoy meeting fellow rail fans. When seated with another couple, you and your guest will be seated on the same side. Larger groups will be seated in adjacent rows.
Seating is limited and trains sell out quickly, so make your reservations early online or by calling us at: 719-276-4000.
Every effort will be made to accommodate any special dietary or physical needs. For questions about the accessibility of the train, its different classes, or if you would like to be seated with another party, please call the reservations department at 719-276-4000 prior to booking a reservation on our web site.
Wheelchair Accessibility: The train only can accommodate a limited number of wheelchair patrons per each train departure. The Vista Dome is not accessible to wheelchairs. Guests must be able to climb 14 steps themselves in order to sit in the Dome Cars.
Please call Reservations if you have a wheelchair (24″maximum at base), walker, or difficulties climbing stairs. For questions about the accessibility of the train and its different classes, please call prior to booking a reservation on our website. All seating is assigned/reserved and cannot be guaranteed.Please call a representative at 719-276-4000 to book your tickets for the entire party with a wheelchair or movement impaired passenger.
Call our Group Sales Line at 719.276.4004 to book the entire car for your special group.
